WhatsApp Sticker Messages with Hibot API

WhatsApp Sticker Messages allow businesses to send animated or static stickers directly to customers on WhatsApp. With Hibot’s WhatsApp Official API, you can use stickers to make conversations more engaging, friendly, and interactive.

Sticker messages are perfect for customer support, promotions, festive greetings, order confirmations, and chatbot experiences where you want to create a more human and expressive interaction.

What Are WhatsApp Sticker Messages?

A sticker message is a WhatsApp message that contains either a static or animated sticker image.

Businesses commonly use sticker messages to:

• Welcome new customers

• Celebrate successful orders or bookings

• Send festive or seasonal greetings

• Make chatbot conversations feel more interactive

• Add personality to customer support replies

Unlike text or image messages, stickers appear directly in the chat as WhatsApp sticker assets.

Supported Sticker Formats

WhatsApp supports both animated and static stickers in .webp format.

Sticker Type	File Format	MIME Type	Maximum Size
Animated Sticker	.webp	image/webp	500 KB
Static Sticker	.webp	image/webp	100 KB

Important:

• Stickers must use the .webp format

• Animated stickers can be up to 500 KB

• Static stickers can be up to 100 KB

• For best performance, Hibot recommends uploading the sticker first and using the media ID instead of a hosted URL

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API Request to Send a Sticker Message

Use the /messages endpoint to send a sticker to a WhatsApp user.

curl 'https://graph.facebook.com/v25.0/<WHATSAPP_BUSINESS_PHONE_NUMBER_ID>/messages' \
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer <ACCESS_TOKEN>' \
-d '
{
  "messaging_product": "whatsapp",
  "recipient_type": "individual",
  "to": "<WHATSAPP_USER_PHONE_NUMBER>",
  "type": "sticker",
  "sticker": {
    "id": "<MEDIA_ID>"
  }
}'

You can also send a sticker using a public media URL:

"sticker": {
  "link": "https://yourdomain.com/stickers/happy.webp"
}

However, using a media ID is recommended because it is faster and more reliable.

Request Parameters

Parameter	Required	Description
ACCESS_TOKEN	Yes	Your Hibot system token or business token
WHATSAPP_BUSINESS_PHONE_NUMBER_ID	Yes	Your WhatsApp Business phone number ID
WHATSAPP_USER_PHONE_NUMBER	Yes	Customer’s WhatsApp number
MEDIA_ID	Required if using uploaded media	The uploaded sticker media ID
MEDIA_URL	Required if not using media ID	Public URL of the sticker file

Example Request

Here is an example of sending an animated sticker using an uploaded media ID:

curl 'https://graph.facebook.com/v25.0/106540352242922/messages' \
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer EAAJB...' \
-d '
{
  "messaging_product": "whatsapp",
  "recipient_type": "individual",
  "to": "+16505551234",
  "type": "sticker",
  "sticker": {
    "id": "798882015472548"
  }
}'

Example API Response

If the sticker message is sent successfully, WhatsApp returns a message ID:

{
  "messaging_product": "whatsapp",
  "contacts": [
    {
      "input": "+16505551234",
      "wa_id": "16505551234"
    }
  ],
  "messages": [
    {
      "id": "wamid.HBgLMTY0NjcwNDM1OTUVAgARGBI1RjQyNUE3NEYxMzAzMzQ5MkEA"
    }
  ]
}

Popular Use Cases for Sticker Messages

Businesses using Hibot often use sticker messages in these scenarios:

Use Case	Example Sticker
Order Confirmation	Celebration or thumbs-up sticker
Festival Campaigns	Diwali, Christmas, Eid, or New Year sticker
Welcome Message	Friendly waving sticker
Customer Support	Thank-you or success sticker
Chatbot Interaction	Fun animated sticker after task completion

For example:

• Send a festive Diwali sticker after a customer places an order

• Use an animated “Thank You” sticker after payment confirmation

• Send a celebration sticker after successful event registration

• 
  

Best Practices for Sticker Messages

To get the best results from sticker messages in Hibot:

1. Keep sticker files small and optimized

2. Use .webp format only

3. Upload stickers and use media IDs whenever possible

4. Match the sticker style to your brand tone

5. Avoid sending too many stickers in professional or support-related chats

6. Use animated stickers sparingly so they remain impactful

A well-timed sticker can make your brand feel more friendly, memorable, and engaging.

Media ID vs Hosted URL

There are two ways to send a sticker:

• Upload the sticker to WhatsApp first and use the returned media ID

• Host the sticker on your own server and use a public URL

Hibot recommends using uploaded media IDs because:

• Faster delivery

• Better reliability

• Fewer issues with broken links

• Improved performance for large campaigns

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Automate Sticker Messages with Hibot

With Hibot, you can automatically send stickers as part of your WhatsApp workflows.

For example:

• Send a welcome sticker when a new lead starts a chat

• Send a celebration sticker after payment success

• Automatically send festive stickers during holiday campaigns

• Add fun animated stickers inside chatbot journeys

These sticker automations can be connected with your CRM, eCommerce platform, support system, or chatbot flows.

By using WhatsApp Sticker Messages through Hibot, your business can create richer, more expressive conversations that customers enjoy.