WhatsApp Business Accounts (WABA) in Hibot – Complete Guide

Bot Automation
Apr 6
4 min read

A WhatsApp Business Account, also called a WABA, is the main account that allows your business to use WhatsApp Business API.

Without a WABA, you cannot:

Send or receive WhatsApp messages
Connect a business phone number
Create message templates
Use WhatsApp automation with Hibot

Every business using Hibot – WhatsApp Business API must first create a WhatsApp Business Account.

What Is a WABA?

A WhatsApp Business Account represents your business on the WhatsApp Business Platform.

Your WABA stores:

Business phone numbers
Message templates
Business information
Payment and billing settings
Messaging limits and quality status

Think of your WABA as the control panel for your entire WhatsApp Business API setup.

Why You Need a WABA

You need a WhatsApp Business Account to:

Send WhatsApp campaigns
Receive customer messages
Create chatbot and automation flows
Manage message templates
Apply for Blue Tick verification
Connect your number with Hibot

Without a WABA, your business cannot use the official WhatsApp API.

WABA Limits

WhatsApp applies some default limits to every business account.

Standard Limits

Feature	Limit
Message Templates	Maximum 250 templates
Phone Numbers	Initially 2 numbers
Maximum Phone Numbers	Up to 20 after approval
WABAs per Business Manager	Up to 20

Important notes:

One WABA can belong to only one Business Manager
A WABA cannot be transferred to another business later
Currency and timezone cannot be changed after billing is attached

Ways to Create a WhatsApp Business Account

You can create a WABA in different ways depending on how you use Hibot.

1. Create WABA Through Hibot / Solution Provider

This is the easiest and most recommended method.

When you sign up with Hibot, you usually complete an Embedded Signup process. During this process:

Your business details are collected
A new WABA is automatically created
Your business number is connected
Hibot gets access to manage your WhatsApp API setup

This method is fast and requires very little technical work.

2. Create WABA Through Meta Business Suite

You can also create a WABA manually from Meta Business Suite.

Steps:

Open Meta Business Suite
Go to Settings → Accounts → WhatsApp Accounts
Click “Add”
Choose “Create a New WhatsApp Business Account”
Complete the setup process

Once finished, you can connect this WABA to Hibot.

Note: This feature may not be available to all businesses immediately.

3. Create WABA Through App Dashboard

Advanced users who work directly with WhatsApp Business API can create a WABA through the Meta Developer App Dashboard.

This method is useful if you:

Manage your own API integration
Build custom systems
Use WhatsApp API directly without a provider

When you add a production phone number, WhatsApp automatically creates a new WABA linked to that number.

Connect Your Business Phone Number

After creating your WABA, the next step is to:

Add your business phone number
Verify ownership of the number
Register the number for WhatsApp Business API

Only then can you start sending and receiving messages through Hibot.

Share Your WABA With Hibot or Another Partner

If you already have a WABA, you can share it with Hibot so we can manage your WhatsApp Business API for you.

WhatsApp allows you to share a WABA with up to 2 partners.

This is useful when:

You already created your own WABA
You want Hibot to manage templates, messaging, and automation
You want to keep ownership of your business account

How to Share Your WABA

Open Meta Business Suite
Go to Settings → Accounts → WhatsApp Accounts
Select your WABA
Click “Assign Partner”
Enter Hibot’s Business Portfolio ID
Grant the required permissions
Save the changes

After this, Hibot will be able to help manage your WhatsApp Business API account.

What Data Does a WABA Store?

You can fetch details about your WABA through the API.

Example fields include:

Business name
Account status
Currency
Country
Verification status

Example API Request

GET /<WABA_ID>?fields=name,status,currency,country,business_verification_status

Example Response

{
  "name": "Hibot",
  "status": "ACTIVE",
  "currency": "INR",
  "country": "IN",
  "business_verification_status": "verified",
  "id": "102290129340398"
}

Access Your WABA in WhatsApp Manager

You can manage your WABA from WhatsApp Manager.

Inside WhatsApp Manager, you can:

View connected phone numbers
Check messaging quality
Create and edit templates
Manage display names
Review messaging analytics
Apply for Blue Tick verification

To open WhatsApp Manager:

Open Meta Business Suite
Select your business account
Go to Accounts → WhatsApp Accounts
Select your WABA
Click “WhatsApp Manager”

Webhooks and Account Alerts

WhatsApp can automatically send alerts when something changes in your WABA.

For example:

Policy violations
Account restrictions
Messaging quality issues
Business verification problems

To receive these updates, subscribe to the account_update webhook.

Example Violation Response

{
  "event": "ACCOUNT_VIOLATION",
  "violation_type": "POLICY"
}

This helps you react quickly if your business account has any issue.

Common Reasons for WABA Restrictions

Your WABA may receive warnings or restrictions if:

You send spam messages
Customers block or report your number
You violate WhatsApp messaging policies
Your templates are misleading or promotional

To avoid problems:

Use approved templates only
Send messages only to opted-in users
Follow WhatsApp Business policies
Maintain good message quality

Final Thoughts

A WhatsApp Business Account is the foundation of your WhatsApp Business API setup. It controls your numbers, templates, messaging, and verification.

With Hibot – WhatsApp Business API, creating and managing a WABA becomes easy, allowing you to focus on growing your business through WhatsApp.